Sleep Number purchases are estimated for delivery in our standard delivery areas within 2 weeks from the date of the order. Track your order at www.sleepnumber.com/ordertracking.

For purchases made in or delivered to New Jersey:

The merchandise you have ordered is promised for delivery to you within 8 weeks from the date of the order.  If the merchandise ordered by you is not delivered by the promised delivery date, Sleep Number must offer you the choice of (1) canceling your order with a prompt, full refund of any payments you have made, or (2) accepting delivery at a specific later date.

For purchases made in or delivered to New York:

The merchandise you have ordered is currently estimated to be delivered to you within 8 weeks from the date of the order.

For purchases made in or delivered to Maryland:  The merchandise you have ordered is currently estimated to be delivered to you within 8 weeks from the date of the order. If the merchandise ordered by you is not delivered to you within 2 weeks of the estimated delivery date, you may (1) contact Sleep Number to select a new delivery date, (2) cancel your order and receive a full refund, or (3) select other product(s) for delivery. If you select other products, you are responsible for any price difference. Sleep Number is not required to allow you to exercise these rights if Sleep Number cannot cancel the order with the manufacturer or supplier.

TERMS AND CONDITIONS OF SALE

Shipping and Delivery: Shipping and delivery fees are non-refundable and do not include any return shipping/pick-up service.  You are responsible for any return shipping fees.  For the return of items that required Doorstep, Premium, or Ultimate delivery, you are responsible for the $250 return pick-up fee. 

In-Home Trial Policy: Only the following products are covered by a 100-night In-Home Trial Period that begins the day your product is delivered:

• Sleep Number® smart beds (i.e., c1, c2, c4, p5, p6, m7, i8, i10, Limited Edition, Special Edition mattresses);
• Integrated bases (i.e., non-adjustable) and Bunkie Boards;
• Climate360® beds (includes mattress and smart adjustable base, collectively, “Climate360^® smart bed”);
• ClimateCool^™ smart bed mattresses with integrated bases;
• ClimateCool^™ smart bed mattresses only when paired with FlexFit™ 2 smart adjustable bases (Note: FlexFit^™ 2 smart adjustable bases are excluded from the In-Home Trial Policy);
• Sleep Number^® remote control purchased with a Sleep Number^® smart bed, Climate360® smart bed or ClimateCool^™ smart bed; or
• Bedding Collection items (including bedding, pillows, DualTemp^® layers, and other sleep solutions, collectively, “Bedding Collection items”)

If, after a full 30-night period, you are not completely satisfied sleeping on your new Sleep Number^® smart bed, integrated base, Bunkie Board, Climate360^® smart bed, or ClimateCool^™ smart bed mattress for a full 30-night period, you may contact us starting on day 31 but before the end of the 100-night In-Home Trial Period to arrange for the return or one-time exchange of your purchase.  You are responsible for the $250 return or exchange fee. Bedding Collection items and Sleep Number^® remote controls can be returned or exchanged one time at any time during the 100-night In-Home Trial Period.

Products received pursuant to an exchange at any time under the In-Home Trial Policy do not qualify for a new In-Home Trial Period and are final sale and cannot be returned or exchanged.

Exclusions to In-Home Trial Policy:  Except for purchases made in or delivered to New Jersey, New York, or Maryland where delivery is delayed beyond the specific date previously identified, the following products are excluded from the In-Home Trial Policy:

FlexFit^TM smart adjustable bases, including any FlexFit™ 2 smart adjustable base sold with the ClimateCool™ smart mattress, upholstered furniture, upholstered furniture accessories, and clearance/closeout or display products are final sale and cannot be returned or exchanged.  Orders of upholstered furniture and upholstered furniture accessories also cannot be canceled or changed after purchase.

Returns/Exchanges:

• Only Bedding Collection items can be returned to our retail stores.
• For all other returns or to return Bedding Collection items by mail, contact our Customer Service Center at (800) 472-7185 to obtain a Return Service Order (RSO) number and instructions on how to make a return.

No unauthorized returns are allowed.  Refunds are issued to the original method of payment within approximately 21 days, unless otherwise required by law, or, in the event the original method of payment is unavailable, refund may be by check. Unauthorized returns will be destroyed with no refund or credit given.

Restocking fees may be required.

Limited Warranty:  Nothing in these Terms and Conditions of Sale is intended to alter or modify the terms of any warranty that may accompany your purchase.  Refer to the applicable full or limited warranty available at www.sleepnumber.com/warranty for complete details. 

Protection Plan by Extend:  If you purchased a Protection Plan by Extend, refer to www.extend.com/sleepnumber for complete details. Nothing in these Terms and Conditions of Sale is intended to alter or modify those terms.  

SleepIQ^® Technology:  Use of the Sleep Number® smart bed system is governed by the terms of the Sleep Number Smart Sleeper User Agreement, which will be presented electronically when the SleepIQ® service is activated, and which is available at www.sleepnumber.com/pages/smartsleeper-user-agreement.

Mattress/Bed and Base Recycling Fees or Stewardship Assessments:  Certain states require retailers to collect and remit to the state a fee or stewardship assessment per component for each mattress/bed and each base sold in or delivered to those states.  Such fees or stewardship assessments charged-  include, but may not be limited to:  CT - $16 per component; CA - $16 per component; RI - $16 per component; and OR -  stewardship assessment of  $22.50 per component.

Mattress Disposal Service Fees:  Each disposal service fee charged includes removal of up to: (i) one mattress and (ii) one box spring, Sleep Number® adjustable base, Sleep Number^® integrated base or Bunkie Board. The disposal service fee does not include non-Sleep Number branded adjustable or non-adjustable bases, headboards, sideboards, metal bed frames, other types of bedroom furniture, waterbeds or other bedding components or accessories.  Sleep Number reserves the right to refuse removal or disposal of any items deemed unsanitary or hazardous. For each mattress purchase made in or delivered to California, you may arrange for complimentary disposal of one mattress at the delivery address.

For Upholstered Furniture Only:  NOTICE that some furniture products can expose you to chemicals which are known by the State of California to cause cancer or birth defects or other reproductive harm. Please check on-product label for warning information.

Credit Card Payment:  Your credit card is charged at the time of purchase.

Important Information for Promotional/Financed Purchases:  Payment terms on purchases financed through Synchrony Financial or Vive Financial are governed by your agreement with them as the card issuer.  Available promotional financing plans change over time.  If you are financing your purchase, details of the plan you selected are listed in the documents provided at the point of sale and are also available from the card issuer.